Ordering Methods
There are many ways to place your order online, we are here to help.
Extended Range
Even if we don't stock it, we'll do our best to source it for you.
Forward Orders
Schedule orders to be delivered on different dates
Production Packaging
We supply parts in industry standard packaging types
Quotes Online
Manage and request your quotes online
Purchasing Manager
Manage your companies buying across multiple users with our system
eProcurement
There are many ways to place your order online, we are here to help
Delivery Methods
Get your order when you want it
Product Returns
Return your purchase for a replacement or refund
My Account
Manage your order, quotes, track parcels, update details and more
Account Opening
Get an RS cash or credit account
Technical Help
We've got all the information, support and advice you need.
DesignSpark
Online community of technical experts and free design tools
Catalogue Request
Request a catalogue
Product Returns
What is it?
At RS we want you to be entirely happy and satisfied with everything you buy from us. That's why we offer our returns guarantee.
If you're unhappy with your purchase for any reason, you can return it to us, in its original condition and packaging, within 30 days of the date you received it, and we'll replace it or credit your account.
What do I need to do?
- Log in
- Go to my account
- Select the relevant order from your order history
- Choose the product you wish to return from the list by clicking the ‘Return a product’ button.
How do I return an order?
Please make sure the items are replaced in their original packaging. For returns charges, please refer to our "Cancellations and Returns" in our conditions of sales.
If you need to return an item now
Or phone us on 0800 088 238
