Ordering Methods

There are many ways to place your order online, we are here to help.

Extended Range

Even if we don't stock it, we'll do our best to source it for you.

Forward Orders

Schedule orders to be delivered on different dates

Production Packaging

We supply parts in industry standard packaging types

Quotes Online

Manage and request your quotes online

Purchasing Manager

Manage your companies buying across multiple users with our system


There are many ways to place your order online, we are here to help

Delivery Methods

Get your order when you want it

Product Returns

Return your purchase for a replacement or refund

My Account

Manage your order, quotes, track parcels, update details and more

Account Opening

Get an RS cash or credit account

Technical Help

We've got all the information, support and advice you need.


Online community of technical experts and free design tools

Catalogue Request

Request a catalogue

Product Returns

Product Returns

What is it?

At RS we want you to be entirely happy and satisfied with everything you buy from us. That's why we offer our returns guarantee.

If you're unhappy with your purchase for any reason, you can return it to us, in its original condition and packaging, within 30 days of the date you received it, and we'll replace it or credit your account.

What do I need to do?

  • Log in
  • Go to my account
  • Select the relevant order from your order history
  • Choose the product you wish to return from the list by clicking the ‘Return a product’ button.

How do I return an order?
Please make sure the items are replaced in their original packaging. For returns charges, please refer to our "Cancellations and Returns" in our conditions of sales.

If you need to return an item now

Log in to My Account

Or phone us on 0800 088 238